FAQS

The Warm Welcome Campaign is the community response to the cost of living crisis.

General FAQs

What is the Warm Welcome Campaign and who is behind it?

The Warm Welcome Campaign exists to support and champion the community response to the cost-of-living crisis. Working with partners of all kinds, we want to equip thousands of organisations to provide a warm welcome to everyone who might need it this winter. The campaign was started by the ChurchWorks Commission working with a number of other key partners (for more info on them see here).

Our organisation already runs a similar initiative, can we still register it as a warm welcome space?

Definitely! Having worked closely with our partners in creating this campaign, we are aware of some of the fantastic initiatives and projects which currently already take place every day across the UK which provide safe spaces for people to go. Registering your organisation as a Warm Welcome Space doesn’t doesn't necessarily mean setting up a new initiative, but what it does mean is that service users will be able to easily identify your existing services as being part of wider “Warm Welcome” space which they can go to for warmth this winter. We will be in touch soon with more information and resources on how to make sure people know you are a Warm Welcome space.

I've registered my space - what happens next?

Fantastic - thank you for supporting this important campaign. Look out for an email from us shortly as we will be in touch soon with more information and resources on how to create a Warm Welcome for people who need it this winter.

How often does a warm welcome space have to be open for?

As often as you’re able to. We understand different organisations will have different capacities in terms of frequency and length of time they are able to open their doors for, which is why there is no minimum opening requirement to become a Warm Welcome space. Any length of time you are able to open your space for, no matter how short, will make a huge difference to those who need it!

How long does my Warm Welcome Space need to be open for?

There's no minimum requirements in terms of opening times for a Warm Welcome Space, but we would encourage you to try to have your Space open at least once a week, and to have regular opening times that don't change on a weekly basis. The most important thing is that information about when your Space is open is clearly published on your organisation's website, along with any key information about what people should expect to be happening in the Space.

My organisation doesn't have a suitable building, what can I do?

If your organisation doesn't have a suitable building, we would advise you to look to partner with another local organisation that does.

I have a query about a specific Space, who should I contact?

If you have a query about a specific Space on our map, please go straight to the Space's website and visit their contact page to make sure you get through to the right person.

Registration + Support FAQs

I coordinate a network of organisations, can I register them all under my email address and account?

It's important that each registered Space takes responsibility for keeping their opening date, opening times, facilities and other important information guests need to know updated on the map. For this reason, and in order to ensure someone from each Space can keep up-to-date with our resources, each registered space must be associated with a different email address and login details. Please reach out to the person responsible for each building for them to register their Space. Once they have registered and gone live, you will be able to keep updated on their opening times, facilities straight from the map.

What resources do you have available once I register?

In the resource section of your dashboard, you will find branding documents, including posters, banners and template social media posts, information on recruiting volunteers, guidance on how to keep your space “safe”, a fundraising toolkit, guidance on how to make your space as welcoming as possible & more! Resources will be added and updated frequently, so keep checking your dashboard to see the latest information!

My space is free to enter but operates on a “donation-only” or “pay as you like” basis for food and drinks. Can I still register as a Warm Welcome space?

As long as your space is free to enter, you can register as a Warm Welcome Space. However, in order to ensure people know what to expect, we ask that you please specify this in your Space’s description when registering. Remember you can edit this information at any time in the “extra info” section of your dashboard.

I’m having difficulty registering my opening times, what am I doing wrong?

Opening times must be entered in a 24 hour clock system and be in the format “hh:mm”. Please make sure you have not used a colon (“:”) instead of a full-stop (“:”).

I’ve registered my Warm Welcome Space but it doesn't appear on the map yet, what should I do?

It can take up to 24 hours for your space to appear on the map. If you’ve registered more than 24 hours ago and your Space doesn’t appear on the map, it means your Space is offline. To check whether your Space is live and update your status, please visit your dashboard and go to “Map status” in the “edit info” page. Once you are live, a green light will appear on the top left corner of your screen indicating you will be added to the map shortly.

I can't offer a Warm Welcome space but I want to contribute something else to the campaign, how can I do that?

We'd love to hear from you - please email info@warmwelcome.uk

I have a question which isn’t answered in this section, where should I go to find out more?

Please send an email to info@warmwelcome.uk and someone will get back to you as soon as possible.

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General FAQs

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