Our Privacy Policy:
How we use and protect your data

11th September 2023 

Why this Policy Exists

This privacy policy sets out how the Warm Welcome campaign processes and protects the personal information of our partners and Warm Welcome Spaces.

Who are we?

The Warm Welcome campaign exists to turn poverty and isolation into warmth and welcome through the power of local Spaces made by and for the community.  The campaign is led by a coalition of over 50 charitable organisations who joined together in response to the worst cost of living crisis in 70 years to provide emergency support to communities struggling to pay for rising food costs and to heat their homes. The campaign is delivered by Good Faith Partnership in collaboration with their partners and the Warm Welcome Spaces. The Good Faith Partnership is a social consultancy, incorporated as a Limited Liability Partnership since July 2016 and led by Dr Russell Rook and David Barclay.

How do we collect information from you?

This policy covers information about or linked to a natural person (personal information). It includes data we obtain from you, like your name, email address, phone number, IP address, or mobile device’s unique identifier, and may include some faith and/or political information. We obtain information about you when you use our website, for example, when you register your Warm Welcome Space on the map or directly give us any information online, such as filling in a form to book a place on one of our events or if you contact us by email. We may also obtain indirect data about you from other sources (for example publicly sourced data).

The information we may hold about you may include:

Information you provide to us by sending us a message through our website and information provided to us when you communicate with us electronically for any reason.

  • If you contact us, we may keep a record of your email and other correspondence.
  • Information that you provide us as a result of filling in forms on our website, such as registering for information.

How will you keep my information secure?

We are committed to ensuring that your personal information is secure. We have put security measures in place to attempt to protect against the loss, misuse, and alteration of personal information under our control. We have put administrative procedures in place to only allow authorised personnel to access systems containing personal information.

Will you share this information with anyone else?

Your privacy is important to us and we confirm that we will never release your personal details to any third party for their mailing or marketing purposes.

How is your information used?

Our communications may include news about the Warm Welcome campaign, our events or services.

We may use your information:

  • To provide you with information relating to the Warm Welcome campaign, our website or our services that you request from us;
  • To notify you about any changes to our website, including improvements, and service or product changes;
  • To send you communications which you have requested and that may be of interest to you;
  • For our internal purposes including statistical or survey purposes, quality control, site performance and evaluation in order to improve our website

We review our retention periods for personal information on a regular basis.

Links to other websites

The Warm Welcome campaign website may contain links to other sites of interest. However, once you leave our site, we do not have any control over those other sites and such sites are not governed by this privacy policy. We encourage you to read the privacy statements on the other websites you visit. We cannot be responsible for the privacy policies and practices of other sites even if you access them using links from our website.

Your Rights

The accuracy of your information is important to us. If you change email address, or any of the other information we hold is inaccurate or out of date, please let us know by emailing info@warmwelcome.uk.
You have the right to request the details of the personal information we hold about you, and to ask us to delete without undue delay, any of your personal information for which you later withdraw your consent to processing, or when it is no longer needed for the purpose it was originally collected. Please contact us at info@warmelcome.uk

Can I opt out?

You have a choice about whether or not you wish to receive information from us. We will not make contact with you unless you have opted in. If you no longer want to receive emails then you can change your preferences or completely unsubscribe in one of two ways:

  • Click the ‘unsubscribe’ or ‘change preferences’ link at the bottom of the emails sent to you, or
  • Email us at info@warmwelcome.uk.  

Review of this Policy

This policy is effective from 11st September 2023. We may occasionally make reasonable changes to this policy. We will update this page to reflect those changes. Please check back to ensure that you're up to date with any changes.

If you have any questions regarding this Policy and our privacy practices, please contact us at info@warmwelcome.uk.