A Warm Welcome in Leith: Community at the Heart of the Utilita Energy Hub

In Leith, Edinburgh, the Utilita Energy Hub provides a Warm Welcome space that brings people together and supports the local community.

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From the moment visitors step inside, the space feels welcoming and relaxed. It is more than somewhere to stop by. It is a place where people can spend time, connect with others, and feel part of the community.

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Natasha, who works at the hub, reflects this atmosphere. Her warmth and enthusiasm help create an environment where people feel comfortable and at ease. With an open-door approach, comfortable seating, and friendly conversation, the space is designed around people.

As a Warm Welcome Space, the Hub offers hot drinks, reliable WiFi, and practical energy advice. These simple but important services provide support for people who may otherwise struggle to find a safe and comfortable place during the day, particularly in colder months or when experiencing isolation.

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The team is also exploring ways to expand the support available. Plans are underway to work with Benjamin at the local Citizens Advice Bureau, which could allow visitors to access trusted advice and support services, including around income maximisation.

The impact of the space can be seen in the people who return regularly. Bridget, a local resident, visits for a hot chocolate, a warm seat, and a friendly face. Like many others, she may arrive for the warmth, but it is the sense of welcome and connection that encourages her to stay.

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The Utilita Energy Hub is a strong example of how Warm Welcome spaces can support their communities, offering a place that is inclusive, welcoming, and rooted in local needs.

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